Log a service request

    FAQs

    What warranty does my product have?

    Victor Manufacturing products are built to meet the demands of the foodservice industry, and all products are supplied with parts and labour warranty as standard.

    Our product warranty begins on the date of purchase and all details are recorded within each customer’s account.

    The length of our standard warranty is 2 years. Please note, warranty for offshore islands extends to parts only cover.

     

    All Duke Manufacturing products are supplied with 12 months parts and labour warranty within Mainland UK.

    To log a warranty call with Duke, provide:

    • Full customer address and contact (name and number)
    • Model and serial number of faulty equipment
    • Brief description of the reported fault

    Direct to Duke at: service.emea@dukemfg.com

    How do I contact the Victor service team?

    Our customer support team, based in Keighley, West Yorkshire are here to help with product warranty enquiries and are available:

    Monday – Thursday
    08.30 – 16.30
    Friday
    08.30 – 16.00

    Service Team
    01274 722125
    service@victormfg.co.uk

    Where can I download an operation manual for my product?

    All Victor product operation manual can be viewed and downloaded here:

    Product Operation Manuals